Building the Future of Your Support – Together
We’ll help you by understanding the needs of your business and the complexities around your knowledge and call trends — and then make a recommendation based on our experience. Ultimately, the call is yours. XACT can also provide support for your organization applications as an extension of our toolbox. We can easily interface with your applications or software to provide support to your callers when the need arises.
A Plan of Action and Change
A six step implementation process that focuses on learning about you through learning, development, training and careful roll out.
We will develop content, ciriculum and an quality training program on your product, service or brand.
Once on board, we’ll continue to strive for excellence while maintaining program quality and integrity.
Our workforce team ensures that agents are scheduled properly and resource is available when you need it most.
We have a team of specialists constantly watching contacts in our system, making sure that we never miss a thing.
You’ll always have a point of contact to reach out to discuss issues and provide feedback.